INFORMATION ABOUT REPLACEMENTS

- Shoes must be in new condition in order to receive a refund or exchange.

- Shoes must have a clean bottom and no major creases.

- Shoes returned for a refund will be subjected to a $15 restocking fee.

- Exchanges are not subject to a restocking fee, however shipping charges will have to be paid again by the receiver.

Shoes that cannot be returned:

- Shoes cannot be returned after two weeks. A two-week period is given after the shoes are received. Shoes must be returned within the given time frame. After two weeks, we will re-order the same pair that was sold.

- Shoes that have been danced in cannot be returned. We strongly recommend customers to try their new shoes over a clean carpet or paper. Shoes worn over a hard surface will tend to pick up dust or dirt.

- Special orders are non-returnable. Special orders are shoes we do not normally stock in our inventory. Since they are made specifically for a customer, we can not place the shoes back into our inventory.

INFORMATION ABOUT SPECIAL ORDERS


What constitutes a special order? Please see below.

-A rare color we do not stock will be considered a special order. For example, we do not stock yellow shoes, however we can special order the color.

-A change in width will be considered a special order. When shoes are ordered in a wide or extra wide width, they can not be returned.

-A change in heel height will be considered a special order. Most of our shoes are available in two heel heights, however you will always have the option of special ordering a lower, higher, or slimmer heel.

-A change in shoe size will be considered a special order. Our lady's size range is from 4.5 to 10. The men's size range is from 6.5-13. Any sizes ordered below or above the sizes mentioned will have to be special ordered.

-A change in material will be considered a special order. For example, some styles are only available in one material such as satin. Although the shoes are available in satin material, you can special order a pair in leather.

-A combination of two styles will be considered a special order. For example, by taking the straps of one style and placing the straps on a different style will be considered a special order.

We understand that finding the perfect style is difficult; therefore, we give you limitless options to create a special order. Special orders are beautiful but they are non-returnable.